Nuestra Senora del Carmen Airlayer

Cuttings: No returns/refunds/exchanges. Cuttings are harvested, discarded if subpar, disinfected, treated for mites, dried, end sealed and individually wrapped before selling. We select superior cuttings to increase your chances of success during rooting or grafting but statistically, not every cutting will root or take. The buyer accepts the responsibility for rooting and growing out the cutting after receiving their cuttings.---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Rooted cuttings and airlayers: Limited return/refund/exchange. We grow out our plants until they are stable and have a strong root system before offering them for sale. Plants are then robustly packaged with care to endure the rigors of shipment, however, live plants can become stressed from rough handling, elevated temperatures and extended transit times. If the predicted weather along the delivery route is unfavorable for shipment we welcome the buyer to contact us to delay shipment or choose an alternate delivery method. It is not unusual for plants to arrive drooping or with dropping leaves, but they typically recover and begin new growth after a couple of weeks in the shade and with resumed watering. Should the buyer receive a package which is damaged, the plant is dead on arrival or severely damaged, please take photos and contact us right away. We will be happy to work with you to resolve these situations as well as to offer guidance on helping stressed plants fully recover from shipment. Plants shipped with figlets may drop them from stress after receipt or from rough handling during shipment. Once a plant is received in satisfactory condition, the buyer accepts the responsibility of proper care of the plant.